About us
History
The Clinique Auditive Laniel wasn’t born yesterday. The business changed form and also the vocation along the years but it is still the Laniel family that runs it.
- Around the 1920’s, Albert begins his career as a jeweller and wacthmaker. (he sells the business to his son Laurent in 1950)
- In 1938, Larry works with his father as a jeweller and watchmaker. (he sells the business to his son Claude in 1970)
- In 1968, Claude started to adjust hearing aids, which incited him to pass his exams and got his diploma. That year, the hearing domain started in the company. In 1990, the jewelry store was closed definitely to make place entirely for the hearing aids business.
- In 1993, Josée, the daughter of Claude joins the family business as an administrator.
- In 1994, Eric, the son of Claude, finishes his studies in hearing aid acoustician and joins the family business also.
- In 1994, we opened a clinic in Huntingdon.
- January 12th, 2006, after a fire that destoided entirely the office at the 7 du Centenaire, the business operates temporarily in an office on Victoria Street. Le new site of the family business becomes de 35 rue Grande-Ile still in Salaberry-de-Valleyfield in September 2007.
- In 2012, we opened a clinic in Vaudreuil-Dorion.
- In 2015, we opened a clinic in Beauharnois.
- 2018 : 50th anniversary of the company.
- 2020: Opening of a 2nd clinic in Valleyfield, on chemin Larocque, in the clinic Batisseurs.
- 2022: Opening of 2 clinics in Ormstown and St-Lazare, now totaling 7 clinics in the region
- 2023: 55th birthday of the company
Our Mission
To offer the entire hearing-impaired population a personalized service to enable them to regain the best possible hearing quality.
Meet our Team
The Owners
Eric Laniel
Audioprosthesist-owner
- DEC in Audioprosthetics in 1994.
- Winner of the Raymond Lanteigne prize awarded to the student who obtained the best academic performance during his training and professional exams from 1991-1994.
- Member of the NovaSon group.
- Consultant and trainer for a manufacturer of programmable hearing aids for Quebec from 1998-2000.
- Winner of the company of the year (1 to 9 employees) at the CCRSV Business People Gala in 2008.
- Experience in customer service since 1994 and continuing development training since 2014
Claude Laniel
Founder-owner
- Audioprothesist since 1968 to 2011.
- Obtained a degree in Audioprethetics in 1973.
- Member of the committee on admission to the practice from 1982 to 1986.
- President of the committee on admission to the practice from 1986 to 1990.
- President of the ongoing training committee from 1983 to 1993.
- Administrator for the Ordre des Audiothésistes du Québec from 1994 to 2001.
- Treasurer for the Ordre des Audiothésistes du Québec from 1998 to 2001.
- Member of NovaSon Group.
- Mérite du Conseil Interprofessionnel in 2004
- Recipient of the business of the Year Award (1 to 9 employees) at the CCRSV’ Businesspersons’ gala in 2008.
Josée Laniel
Administrative manager - owner
- DEP in secretarial and accounting 1993.
- Assistant to the treasurer of the Order of Audioprothésistes du Québec from 1998 to 2011.
- Member of CRAFS (Suroît Women’s Business Relations Council) from 2017 to 2024 and treasurer from 2022 to 2024.
- Experience in customer service since 1987 and continuing training since 2014.
Audioprosthesists
Eric Laniel
Audioprosthesist-owner
- DEC in Audioprosthetics in 1994.
- Winner of the Raymond Lanteigne prize awarded to the student who obtained the best academic performance during his training and professional exams from 1991-1994.
- Member of the NovaSon group.
- Consultant and trainer for a manufacturer of programmable hearing aids for Quebec from 1998-2000.
- Winner of the company of the year (1 to 9 employees) at the CCRSV Business People Gala in 2008.
- Experience in customer service since 1994 and continuing development training since 2014
Josiane Martel-Viau
Audioprosthesist
- DEC in Audioprosthetics in 2010.
- DEC in Nature science in 2006.
- Experience in customer service since 2003 and ongoing training for professional development since 2015
Caroline Dupont
Audioprosthesist - team leader
- DEC in Audiopresthetics in 2004.
- DEC in Specialized education in 2000.
- Member of the committee on admission to the practice in 2008-2009.
- Participation in an ostheopathy study with hard of hearing persons.
- Experience in customer service since 1999.
- Experience in customer service since 1990 and ongoing training for professional development since 2014.
Véronique Hébert
Audioprosthesist - team leader
- DEC in Audioprosthetics in 2004.
- Experience in customer service since 2004 and ongoing training for professional development since 2017.
Caroline Caron
Audioprosthesist
- DEC in Audioprosthetics in 2024
- DEC in Social Sciences in 2019
- Member of CRAFS (Suroît Women’s Business Relations Council) since 2024
- Experience in customer service since 2014 and ongoing training for professional development since 2021
Elizabeth Gendron
Audioprosthesist
- DEC in Audioprosthetics in 2024
- DEC in trilingualism and culture in 2014
- AEC in tourism in 2017
- Customer service experience since 2010 and continuing development training since 2021
Support staff
Josée Laniel
Administrative manager - owner
- DEP in secretarial and accounting 1993.
- Assistant to the treasurer of the Order of Audioprothésistes du Québec from 1998 to 2011.
- Member of CRAFS (Suroît Women’s Business Relations Council) from 2017 to 2024 and treasurer from 2022 to 2024.
- Experience in customer service since 1987 and continuing training since 2014.
Carole Bétournay
Executive assistant
- DEC Human Sciences 1979
- Experience in the medical field since 1989
- Experience in customer service since 1979 and continuing development training since 2014
Isabelle Caumartin-Grégoire
Administrative Coordinator
- Customer service experience since 2011 and continuing development training since 2021
- DEC interior design 2013
- Technical DEC in management accounting 2016
- Management experience since 2016
- Human resources management certificate 2022
- BAC business administration student (in progress)
- Customer service experience since 2011 and continuing development training since 2021
Administrative Assistants
Crystel St-Pierre
Administrative assistant - responsible of social medias - social club
- Plastic art collegial study and design in 2005
- Experience in administration and customer service since 2000.
- Experience in customer service since 2004 and ongoing training for professional development since 2018.
Kim Ouellette
Administrative assistant
- DEP in secretarial 2018.
- Experience in the medical field since 2004.
- Experience in customer service since 1999 and ongoing training for professional development since 2016.
Marie-France Carrière
Administrative assistant
- Administrative assistant since 1998.
- Experience in the medical field 12 years
- Experience in customer service since 1993 and ongoing training for professional development since 2023.
Marilyn Clément
Administrative assistant
- DEP in secretarial work in 2008
- Experience in customer service since 2002 and ongoing training for professional development since 2022.
Noémie Rivard
Administrative assistant
- Emergency call center dispatcher diploma in 2021
- Customer service experience since 2016 and continuing development training since 2023
- Daycare educator for 3 years
- Customer service experience since 2016 and continuing development training since 2023
Sarah-Maude Guillemette
Administrative assistant
- Graduate beneficiary attendant 2021, during the Covid-19 crisis, to help in CHSLDs.
- Experience in customer service since 2015 and ongoing training for professional development since 2023.
Julie Côté
Administrative assistant
- Office Automation Techniques college diploma in 2000
- Experience as an administrative assistant in a college since 2002
- Experience in customer service since 2002 and continuing training since 2023