Effective: This Policy applies as of September 2023

Please visit the website of Clinique Auditive Laniel Inc. and read its privacy policy. By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable.

This Privacy Policy consists of the following:

• Objectives of the Privacy Policy,
• Procedures for obtaining consent,
• Data collection objectives,
• Data processing purposes,
• Access and control of personal information,
• Sharing and reasons for sharing personal information with third parties,
• Use of cookies and similar technologies,
• Retention of Personal Information.

1. Objectives of the Privacy Policy

The respect of privacy and the protection of personal information are essential for us, which is why, through this Policy, we intend to protect them in accordance with the laws in force.

The purpose of the Policy is to inform users of the reasons and how the Clinique Auditive Laniel Inc. or any person acting on its behalf will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users. 

For the purposes of this Policy, “personal information” means any information about an identifiable or identifiable individual. When requesting an appointment on our website, you agree to provide us with the following information:

• Last name, first name
• Phone number
• Email address

This information is entered into our database in order to create a patient record for you and help us offer you the best possible services and products. Only employees have access to this information when opening your file.

2. How consent is obtained

We favour obtaining express consent, whether verbally, electronically or in writing. However, implied consent may reasonably be inferred from an individual’s action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain an answer to a question is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of an individual in a similar situation

If we want to use the personal information for a new purpose, we will describe the intended use and seek consent again.

It is not always possible, particularly in the context of a state request, to obtain the consent of the individual to collect, use or disclose his or her personal information. We will never disclose such information, other than in accordance with this Policy, unless required or permitted by law

3. Data Collection Objectives

The information collected is in accordance with the purposes and objectives set out in this privacy policy.

Some of the reasons we collect your personal information include:

• To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
• To provide customized products and services: The collection and analysis of data generated by your interactions with our services allows us to develop and create products and services that are relevant to always meet your expectations in terms of culture and entertainment, in particular to provide for accommodation for clients requiring it.
• To protect the privacy of our users. The data collected allows us to verify the identity and protect the privacy of those who communicate with us by phone, electronically or otherwise.
• To meet legal obligations. Data is collected to meet obligations under international laws, regulations or treaties.

4. Data processing purposes

Provide our products and services: We use the data to operate our products and services, as well as provide you with rich and interactive experiences.

For example, creating a personalized file allows us to have all the necessary information for better communication and effectively meet your hearing aid needs.

Improvement of products and/or services. We use the data to improve our products or services. The officers of Clinique Auditive Laniel Inc. or persons in charge of marketing and / or business development only use the information collected internally. In no case is this information provided externally, for example for a marketing firm or other company’s expert in improving the customer experience.

Customer support. We use the data to diagnose and resolve problems with products and/or services provide other support and support services.

Security. We use data to protect the security of our products and our customers. Our security features can prevent the operation of malware and inform users of the detection of malware on their device or use video surveillance to ensure public safety when eventful.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can choose whether to receive promotional communications from Clinique Auditive Laniel Inc. by email, SMS, post and telephone. For more information on managing your contact information and promotional communications, see How to access and control your personal information in this Policy.

Legal compliance. We process data to comply with the law. For example, we use the age of our clients to ensure that we meet our obligations to protect the privacy of children or to ensure that the client meets the recommended age for access to certain government programs that may provide hearing aids.

5. Access and Control of Personal Information

Clinique Auditive Laniel Inc. ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or you wish to have access to your personal information, you may make a request using the contact information provided at the end of this Policy. However, for security reasons, we may need to verify your identity.

In addition, there may be circumstances where we will not be able to give you access to your personal information. For example, where access may lead to the disclosure of another person’s personal information and that person refuses to consent to the disclosure or where legal restrictions apply. If such a situation arises, we will advise you of the reason why we cannot give you access to your personal information.

6. Sharing and Reason for Sharing Personal Information to Third Parties

We do not share your personal information with companies, organizations, or individuals outside Clinique Auditive Laniel Inc., with the exception of our suppliers and authorized partners who require access to the information for the purposes listed in and within this policy, and in the following cases:

• With your consent.
• For storage on computer servers, in which case personal information could be consulted internally
• For external processing purposes: We transmit personal information to other companies or trusted individuals who process it on our behalf, as instructed by us, in accordance with this Privacy Policy, with a data security level at least equivalent to ours and in compliance with any other appropriate security and confidentiality measures.
• For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.

Clinique Auditive Laniel Inc. undertakes not to sell or rent your personal information to a third party.

7. Cookies and similar technologies

Clinique Auditive Laniel Inc. may use cookies to collect certain personal information about visitors to our website. The cookies used are used to retrieve the search history to facilitate the user’s online browsing experience.

It is important to know that, the activation of the cookie option can, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.

8. Retention of Personal Information

Clinique Auditive Laniel Inc. keeps the data collected for different periods, depending on their nature and usefulness in the offer of our products and services. During the retention period, Clinique Auditive Laniel Inc. takes physical and technical measures to ensure the security of data containing personal information.

Once the retention period expires, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods. 

Other information

Amendments to these Rules:

We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy shall not be applied without your express consent. We always indicate the date on which the last changes were made if the changes are significant, we publish a notice highlighted on our website

Person in charge of compliance:

If you have any questions, comments or complaints about this policy, you may contact the person responsible for ensuring compliance with this privacy policy:

Isabelle Caumartin-Grégoire
Clinique Auditive Laniel Inc.
35, rue Grande-Île, Salaberry-de-Valleyfield, QC, J6S 3L9
Phone: 450 371-6612
Fax: 450 371-3654
Email: isabelle@cliniqueauditivelaniel.ca